Boss96 Terms & Conditions — Malaysia Online Betting Platform Rules

2Member Eligibility

To open and use a Boss96 account, you must meet all of the following eligibility requirements without exception:

• At least 18 years of age at the time of registration
• Resident in Malaysia with a valid Malaysian phone number
• Has never had an account terminated by Boss96 for any breach
• Have full legal capacity to enter into a binding agreement
• Not currently enrolled in any betting platform's self-exclusion programme

Boss96 reserves the right to request proof of identity and age at any time. Failure to provide satisfactory verification documents within the specified timeframe may result in temporary suspension or account closure. If a player is found to have provided false information during registration, Boss96 reserves the right to terminate the account and forfeit all balances held within it.

3Registration and Account Management

The Boss96 registration process requires you to provide accurate, complete, and up-to-date information. Required details include your full name as per your identification card, an active Malaysian phone number, and a strong password. You are fully responsible for ensuring your account information remains current at all times.

You are fully responsible for all activity that occurs within your Boss96 account — including all bets, games, deposits, and withdrawals made by you or by anyone using your login credentials. Never share your password, OTP code, or any account information with anyone, including family members.

If you suspect your account has been accessed without authorisation, you must contact Boss96 customer support immediately via 24/7 live chat. Boss96 will investigate the report and take appropriate action, including temporarily freezing the account while the investigation is ongoing. Boss96 shall not be liable for any losses arising from unauthorised account access resulting from the player's own negligence or disclosure of account information.

4Deposits & Payment Methods

Boss96 accepts deposits via approved payment methods available in Malaysia only. Currently accepted methods are as follows:

All deposits must be made from a bank account or eWallet registered in your own name. Boss96 does not accept third-party deposits from individuals, companies, or business entities. Deposits received from unrecognised sources will be returned and the relevant account may be temporarily suspended pending investigation. Boss96 reserves the right to decline or reverse any deposit suspected of being linked to unlawful activity or fraud.

5Withdrawals

All withdrawal requests on Boss96 are processed in accordance with established verification procedures. Funds may only be withdrawn to the same payment method and under the same name used during deposit. This is a standard security measure designed to protect your account from unauthorised access.

The minimum withdrawal at Boss96 is RM 30. There is no restrictively low daily withdrawal cap — members can withdraw up to RM 200,000 per day, subject to membership tier and account standing. Standard processing times are as follows: eWallet (Touch 'n Go, GrabPay, Boost, ShopeePay) within 1–6 hours, DuitNow within 3–12 hours, and FPX to a bank account within 12–24 hours for standard members. Silver members and above automatically enjoy faster withdrawal processing.

Boss96 reserves the right to place a withdrawal on hold to conduct standard compliance checks and ensure transaction security. In cases requiring additional identity verification, you may be asked to provide a copy of your identification document. Refusal to submit the required documents within the specified timeframe may result in the withdrawal request being suspended until compliance is completed.

6Bonuses, Promotions and Loyalty Programme

Boss96 offers a variety of bonuses and promotions from time to time, including welcome bonuses for new members, weekly rebates, monthly cashback, deposit bonuses, and seasonal promotions tied to Malaysian public holidays. All bonuses and promotions are subject to specific terms and conditions, which will be stated alongside each offer.

The general conditions applicable to all Boss96 bonuses are as follows:

• Each player is entitled to each type of bonus once only, unless otherwise stated
• Bonuses cannot be transferred between accounts or redeemed directly for cash
• Wagering requirements must be met in full before winnings derived from bonuses can be withdrawn
• Boss96 reserves the right to modify or withdraw any promotion without prior notice
• Players suspected of abusing promotions will forfeit all related bonuses and winnings

Unauthorised bonus abuse includes opening multiple accounts to claim the same bonus more than once, using automated software to fulfil wagering requirements, or any strategy that systematically exploits promotion terms with the intent of gaining an unfair advantage over Boss96. Any such actions will result in the cancellation of all bonuses and may lead to permanent account closure.

7Game Rules & Fairness

All games on Boss96 — including slots, Live Casino, table games, and virtual sports — operate according to the rules established for each game type. Detailed rules for each game are available in the help section of the Boss96 platform. It is the player's responsibility to understand the rules before playing.

The following activities are strictly prohibited on the Boss96 platform:

• Use of any automation software, bots, scripts, or third-party tools for playing or betting
• Collusion between players to gain an unfair advantage in table games or poker
• Intentional exploitation of bugs, errors, or system vulnerabilities
• Any form of fraud, identity misrepresentation, or circumvention of security measures
• Attempts to hack, breach, or disrupt Boss96 systems

The outcome of all games on Boss96 is final. In the event of an unavoidable technical disruption, Boss96 will refer to system records to determine the fairest outcome. Any dispute regarding a game result must be reported to customer support within 48 hours of the game in question. Boss96 will not consider disputes submitted after this period.

8Sports Betting Rules

Boss96 offers betting on over 50 football leagues and sporting competitions worldwide, including the Malaysia Super League, EPL, La Liga, UEFA Champions League, international badminton, e-sports, and more. All Sports Betting is subject to the specific rules stated in the Sports Betting section of the Boss96 platform.

A few general Sports Betting rules at Boss96 you should know:

• Bets placed before a match begins are valid and cannot be cancelled unless the match is postponed by more than 12 hours from the original scheduled time
• For in-play betting, the odds displayed at the time the bet is placed are the accepted odds — no disputes will be entertained based on odds changes after the bet has been submitted
• The Cash Out feature is available on selected bets and is subject to system availability — Boss96 does not guarantee that Cash Out will be available at all times
• Any mix parlay containing a cancelled match will be recalculated based on the remaining valid selections
• Boss96 reserves the right to limit or decline bets from accounts displaying unusual betting patterns

For Boss96 virtual sports, all results are generated by an independently audited RNG system. Each virtual match is an independent event and is not influenced by any previous match. Boss96 guarantees full fairness and randomness across all virtual sports matches.

9Inactive Account

Any Boss96 account showing no login activity for 12 consecutive months will be classified as inactive. For inactive accounts with a real-money balance, Boss96 will send a notification to the registered phone number before applying an inactive account management fee.

The Boss96 inactive account management fee is RM 5 per month, deducted from the account balance. This fee will continue to apply until the account becomes active again (via player login), the balance reaches zero, or the account is closed at the player's request. Players can avoid this fee by logging into their Boss96 account at least once within any 12-month period.

10Account Closure and Suspension

Players may request closure of their Boss96 account at any time by contacting customer support. Account closure requests will be processed within 3 business days. Prior to closure, any eligible balance will be returned to the player's registered payment method once all applicable conditions have been met.

Boss96 reserves the right to suspend or close an account if:

• The player is found to have provided false information during registration or identity verification
• A breach of any of these terms and conditions has occurred
• Suspected fraud, money laundering, or other criminal activity
• An unauthorised chargeback has been filed against a deposit
• Court ruling or directive issued by a relevant authority

In the event of an account closure due to a violation, Boss96 reserves the right to hold the account balance pending the outcome of an investigation. If the player is found to be innocent, the full balance will be returned. If the violation is confirmed, Boss96 reserves the right to forfeit the entire balance of the account in question.

11Privacy and Data Protection

Boss96 collects, processes, and stores players' personal data in accordance with the Boss96 Privacy Policy, which can be read in full on the Privacy Policy site. By registering a Boss96 account, you consent to the collection and processing of your personal data for the purposes set out in that Privacy Policy.

Boss96 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Financial transaction data is safeguarded in accordance with international payment security industry standards. We do not sell or lease your personal data to third parties for advertising purposes without your explicit consent.

You have the right to access, correct, or request deletion of your personal data by contacting Boss96 customer support. Such requests will be processed within 30 business days, subject to applicable legal compliance requirements.

12Responsible Gaming

Boss96 is committed to responsible gaming and provides a range of tools to help players stay in control of their betting activity. These tools can be accessed through the settings section of your Boss96 account:

• Self-set daily, weekly, and monthly deposit limits
• Configurable loss limit for your chosen time period
• Session break from 24 hours up to 6 months
• Full self-exclusion from the Boss96 platform
• Activity monitoring and notifications when set limits are approaching

Boss96 strictly prohibits players under the age of 18 from using this platform. If you suspect someone under 18 is using Boss96, please report it to our customer support immediately. Boss96 works in full cooperation with Talian Kasih 15999 to support players experiencing gambling-related difficulties. More information is available on our Responsible Gaming us.

13Liability Disclaimer

The Boss96 platform is provided "as is" without any express or implied warranties. Boss96 does not guarantee that the platform will operate without interruption, errors, or delays at all times. Technical disruptions arising from factors beyond Boss96's control — including internet network failures, power outages, or extraordinary events — shall not be the responsibility of Boss96.

Boss96 is not liable for any indirect, consequential, or anticipated loss of profit arising from the use of this platform. In the most extreme circumstances, Boss96's maximum liability for any valid claim is limited to the total amount deposited by the player in the 30 days preceding the event giving rise to that claim.

Betting carries the risk of financial loss. Boss96 is not responsible for any betting decisions made by players. All betting decisions are made entirely at the player's own risk. Any information and statistics provided on the platform are for informational purposes only and do not constitute advice or a guarantee of any outcome.

14Term Amendments & Governing Law

Boss96 reserves the right to amend these Terms and Conditions at any time. Material changes will be communicated to players via an in-platform notice or SMS to the registered phone number at least seven days before taking effect, except where immediate amendment is required for security or legal reasons.

These Terms and Conditions, and all disputes arising from them, are governed by the laws of Malaysia. Any dispute that cannot be resolved through negotiation between the player and Boss96 will be referred to the relevant courts of jurisdiction in Malaysia. By using the Boss96 platform, you agree to submit to the exclusive jurisdiction of Malaysian courts for the resolution of any dispute.

Should any provision of these Terms and Conditions be found invalid or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from this agreement without affecting the validity and enforceability of the remaining provisions, which shall continue in full force and effect.

Any enquiries regarding these Terms and Conditions may be directed to the Boss96 support team via 24/7 live chat within the platform, or by email at support@boss96.click. Our team is proud to respond to all enquiries in Bahasa Malaysia promptly and accurately.